FAQ & Support

A small Bluetooth device that connects to your existing electric lock, plus a free app for iPhone and Android. Once paired, you open the lock from your phone with one tap. No keypad, no remote, no fob.

Electric gate locks, electric door locks, electric cabinet locks and intercom locks. Not sure about yours? See how to check your lock, or send a photo to us on WhatsApp and we’ll check.

Yes. Smart Gate Unlock connects a small Bluetooth device to your existing electric gate lock. Once it is paired in the free app, your phone works as the gate opener: tap Unlock and the gate opens. See how it works.

No. Smart Gate Unlock is a Bluetooth gate opener, so the phone talks to the device directly at the gate. Unlocking works even with no Wi-Fi or mobile data. You’ll need internet to create your account and to share or receive access.

It is a Bluetooth gate opener. You open the gate from your phone when you are near it, with no Wi-Fi router or internet needed at the gate.

Order directly from us on the Get the device page or on WhatsApp. We are based in Lahore and will call you with price, delivery and installation details. You can also visit our office: RoboArt Private Limited, 1st Floor, 72-B TGC, Main Peco Road, Lahore.

The Bluetooth smart device, a 12 volt high current adapter and extra connection material.

iPhone (iOS 13 or later) and Android (7.0 or later). Turn on Bluetooth, and allow Location when the app asks, so it can find your device. Download the app from the App Store or Google Play.

Yes. The Smart Gate Unlock app is free, with no in-app purchases or subscriptions. You create a free account with your email address.

Open the app and tap Scan Device. Tap the device in the list of available devices to connect. It stays paired after that.

Yes. Each device has one owner, and the owner can share access with family, staff or guests. See Sharing access below for how it works.

Yes. Every device you own, share or receive shows up in My Devices, so a gate, garage, office door and shutter can all live in one app. Managing a building or society? See access for societies and offices.

The regular key is used to unlock the gate. The master key belongs to the owner only and protects the device itself. People you share with can unlock using the regular key, but they never get the master key and can’t change either key. Both keys can be changed by the owner from Device Profile → Security Keys.

Change your regular or master key from Device Profile → Security Keys. A new key takes a few seconds to set. To end someone’s shared access, open My Devices → Owned → Shared and shorten their time with Edit Time.

Go to My Devices → Owned, tap your gate and tap Share. Search for the person by their email, pick a start and end time (or turn on Endless), then tap Confirm Share.

Yes. They need the Smart Gate Unlock app and an account with the email you share to. The gate then appears in their My Devices → Received tab, where they tap Connect to open it.

Yes. Choose a start and end time when you share, and access ends on its own when the time is up. You can make it longer or shorter later with Edit Time in the Shared tab. For family members, turn on Endless.

Yes. Once the person has received the share, they can open the gate even when their phone is offline.

Nothing changes for the people you’ve shared with. They keep their access until the end time you set (or until you end it, if it’s endless), so you don’t need to share again.

They can connect and open the gate during their shared time. They can’t see or change the keys, share the gate with anyone else, or delete it. Only the owner can do that.

Open My Devices → Owned → Shared to see everyone your gate is shared with and adjust their time. If you delete the gate from your account, all of its shares end.

Fill in the enquiry form or message us on WhatsApp. We’ll get back to you with the price, delivery and installation details.

Call +92-323-0499776, email info@smartgateunlock.com, or use the contact form and choose “Get help with my device or app”.